Non-Attendance at Appointments (DNA’s )Policy

We at Kingsford Medical are committed to ensuring that the best service is provided to our patients.  We understand that it can sometimes be difficult to get a routine appointment with a GP or Nurse.  This is a difficult problem to overcome where demand is unpredictable.

When a patient does not attend their booked appointment, this DNA patient is taking the slot of another patient who could have attended.  Text message reminders are sent out the day before all appointments in order to maximise efficiency and availability. If you get a text and cannot attend, please call to let us know. If it is over a weekend or out of hours, you can notify us at info@kingsfordmedical.ie

 What is a DNA ?
A DNA occurs when:

·         An appointment is not attended

·         The patient has not contacted the practice in advance to cancel an appointment or

·         Where the cancellation is so late that it makes it impossible to allocate that time to another patient. 

DNA Fee
In the event of a DNA a charge will apply

DNA for Pre-Paid Appointments
Please note that no refunds will be issued on prepaid appointments if the patient does not attend or cancels within 1 hour of the appointment time. 

 Avoid DNA Charges
If you cannot attend or no longer need an appointment, please let us know in advance. Your cooperation will help us improve our service to you.